Frequently Asked Questions
The following are questions frequently asked by our customers. Please feel free to ask us if you have any other questions.
Q1
Can men get an aroma treatment?
A1
We are sorry but we don’t offer an aroma treatment to men alone.
Q2
Can I cancel my reservation or change the course on the day of the reservation?
A2
Please refrain from cancelling your reservation or changing time or course to avoid inconveniencing other customers.
We try to do our best to accommodate your request for changing the menu or the time, but there are some cases where we have to decline due to the day’s reservation status.
If you have to cancel or change your reservation, please be sure to contact us as soon as possible, at latest one day before your reservation.
Q3
Are there some courses where I do not have to remove all of my clothes? I don’t feel comfortable to be naked.
A3
Yes. There are some courses where you can get treatment in a wrap robe. The courses are facial treatments and feet treatments.
Q4
My period just started. Is it better not to have a treatment?
A4
It is OK to get a treatment. With increased blood circulation, some may experience more menstrual blood, some feel temporarily heavy and others feel better. Please make a decision according to your physical condition.
Q5
Can I get a treatment when I’m pregnant?
A5
We are supposed not to give a treatment to pregnant women due to the following reasons.
・Pregnant women’s body condition is very changeable and sensitive.
・We never had an incident after giving treatments to pregnant women. However we cannot say it is perfectly safe because massaging pressure points can have some indirect influence on you. There are many pressure points that affect women’s bodies.
We realize that you are having hard time with languor and swelling but please refrain from getting a treatment. Come to us after giving a birth.